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Privacy Policy

At TravelBook, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of personal and non-personal information to provide and improve our services. This includes:

  • Personal Information: When you book a trip, create an account, or contact us, we may collect:

    • Full Name
    • Email Address
    • Phone Number
    • Payment Information (e.g., credit card details)
    • Passport and Travel Document Information (when required)
    • Address and Billing Details
    • Any other information necessary to complete your travel booking

  • Non-Personal Information: We collect non-identifiable information automatically when you interact with our website. This may include:

    • IP Address
    • Browser Type
    • Device Information
    • Website Usage Data (e.g., pages visited, time spent on the website)

2. How We Use Your Information

We use your information to enhance your experience on our platform and to provide seamless booking and customer support services. Specifically, your data may be used for the following purposes:

  • Processing Bookings: To complete your travel reservations, manage payments, and provide confirmation details.
  • Customer Service: To respond to your inquiries, offer support, and resolve any issues.
  • Personalization: To customize content and offers based on your preferences and past interactions.
  • Marketing: To send you promotions, newsletters, or travel deals, if you have opted in to receive such communications. You can opt out of these at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as preventing fraud and adhering to travel industry regulations.
  • Analytics: To improve our website and services by analyzing user behavior and preferences.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Travel Providers: When you book a trip, we share relevant information (e.g., name, email, passport information) with airlines, hotels, and tour operators to facilitate your reservation.
  • Service Providers: We work with third-party companies to perform services on our behalf, such as payment processing, data analytics, and marketing. These companies are required to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information to comply with a legal obligation, court order, or governmental request.
  • Business Transfers: If our company is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

  • Remember Your Preferences: Cookies store information about your session, preferences, and login details, making your future visits more convenient.
  • Analyze Website Traffic: Cookies help us understand how users interact with our website, allowing us to improve functionality and user experience.
  • Display Targeted Ads: Cookies may be used to show you relevant ads and offers based on your browsing behavior.

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the site.

5. Data Security

We take the security of your personal information seriously and implement a range of measures to protect it:

  • Encryption: All sensitive data, including payment information, is encrypted using industry-standard SSL encryption to ensure it is transmitted securely.
  • Access Control: Only authorized personnel have access to your data, and we ensure that they handle it with the utmost confidentiality.
  • Regular Monitoring: We regularly review our security practices and systems to prevent unauthorized access or data breaches.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6.Your Rights & Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You have the right to correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal data, subject to certain conditions.
  • Data Portability: In certain cases, you can request that we transfer your data to another service provider.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account settings.

7.Retention of Data

We retain your personal information only for as long as

necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

  • Booking Information: We retain your booking details and personal data for a period necessary to comply with legal, regulatory, or reporting obligations.
  • Account Information: If you have an account with us, we will retain your information until you request deletion or deactivate your account.
  • Marketing Data: If you have opted into receiving marketing communications, we retain your information until you unsubscribe or request removal.

We may anonymize data for statistical purposes, in which case it may be retained for longer periods without being linked to you personally.